Last updated: January 2025
By accessing or using the EduQueue visitor management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legal agreement between you (either an individual or an entity) and Asan Digital LLC ("Company," "we," "our," or "us").
Important: If you are entering into these Terms on behalf of a school, district, or other educational institution, you represent and warrant that you have the authority to bind such entity to these Terms.
If you do not agree to these Terms, you may not access or use the Service. We may modify these Terms at any time, and such modifications will be effective upon posting.
EduQueue provides a cloud-based visitor management platform designed specifically for K-12 educational institutions. The Service includes:
Service Availability: While we strive for 99.9% uptime, we do not guarantee uninterrupted access to the Service. Scheduled maintenance will be communicated in advance when possible.
BY PROVIDING A MOBILE PHONE NUMBER, YOU EXPRESSLY CONSENT TO RECEIVE AUTOMATED SMS MESSAGES INCLUDING DIGITAL ID CARDS AND EMERGENCY ALERTS.
SMS messages may include:
WE ARE NOT LIABLE FOR:
Critical Notice: SMS should not be your sole method for receiving emergency notifications. Institutions must maintain multiple emergency communication channels.
The Service may include integration with third-party background check providers to screen visitors against sex offender registries and other databases.
IMPORTANT DISCLAIMERS REGARDING BACKGROUND CHECKS:
WE MAKE NO WARRANTIES OR GUARANTEES THAT OUR SERVICE WILL PREVENT UNAUTHORIZED OR DANGEROUS INDIVIDUALS FROM ENTERING SCHOOL PREMISES. BACKGROUND CHECKS ARE ONE TOOL AMONG MANY AND SHOULD NOT BE RELIED UPON AS THE SOLE SECURITY MEASURE.
Educational institutions remain responsible for:
By using the background check features, Customer acknowledges that Asan Digital LLC is not liable for any harm, damage, or injury resulting from:
Customer is responsible for:
Customer agrees to:
Customer administrators are responsible for:
The Service may only be used for legitimate educational and safety purposes related to K-12 institutions.
You may not:
Violation Consequences: We reserve the right to suspend or terminate access for violations of this policy.
We retain all rights to aggregated, anonymized data derived from use of the Service for improving our services, provided such data cannot identify any individual or institution.
Any feedback, suggestions, or recommendations provided to us become our property and may be used without compensation or attribution.
We comply with:
We implement industry-standard security measures including:
In the event of a data breach, we will notify affected Customers within 48 hours and cooperate fully in any required notifications.
The Service, including all software, designs, text, graphics, and other content, is owned by Asan Digital LLC and protected by intellectual property laws.
We grant Customer a limited, non-exclusive, non-transferable license to use the Service during the subscription term, subject to these Terms.
Customer may not:
We warrant that:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT AS EXPRESSLY PROVIDED, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
LIMITATION: IN NO EVENT SHALL ASAN DIGITAL LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
Our total liability for all claims related to the Service shall not exceed the amount paid by Customer for the Service in the 12 months preceding the claim.
Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
Customer agrees to indemnify, defend, and hold harmless Asan Digital LLC from any claims, damages, losses, and expenses arising from:
We will defend Customer against claims that the Service infringes third-party intellectual property rights and will indemnify Customer for damages awarded in such claims.
These Terms remain in effect until terminated by either party.
Customer may terminate at any time by providing written notice and ceasing use of the Service.
We may terminate or suspend access immediately if:
Upon termination:
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between the parties.
If any provision is found unenforceable, the remaining provisions will continue in full force.
Customer may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
Neither party is liable for delays or failures due to causes beyond their reasonable control.
We acknowledge that we may have access to education records and agree to comply with FERPA requirements as a "school official."
We will not knowingly collect personal information from children under 13 without appropriate consent.
We commit to the principles of the Student Privacy Pledge and will not use student information for non-educational purposes.
For questions about these Terms of Service or to report violations, please contact:
Email: legal@asan.digital
Phone: 1-888-EDUQUEUE
Address: Legal Department
Asan Digital LLC
1209 Orange Street
Wilmington, DE 19801
SMS Opt-Out: Text STOP to any message or email support@asan.digital
If you have any questions about this terms of service, please contact us:
Asan Digital LLC
Email: legal@asandigital.com
Phone: 1-888-EDUQUEUE